RETURNS & EXCHANGE
Before you return a Sia Art Jewellery product, please take a moment to understand how our products are made. All our products are handcrafted by traditional methods, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Returns & Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. Kindly shoot video before unboxing and during uncovering product to analyse goods damage during transition In case your order is damaged in transit or you have received the wrong product you may return them exactly the way in which they were received (unworn, with original packaging).
There will be no return or exchange if we don't receive videos of unboxing of the product
5 STEPS TO MAKING A RETURN
Step 1: Please inform us within 3 days of receipt of order. You must email firstname.lastname@example.org to notify us.
Step 2: Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Sia Art Jewellery QC team to decide whether product is approved for return.
Step 3: Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you on the most mutually convenient return method.
Step 4: Products can be returned within 7 days from the time of receipt of confirmation mail.
Step 5: Sia Art Jewellery will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping.
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders. In case of COD orders and orders placed at discounted price (including prepaid orders placed at discounted price), you will get SIA gift card as a refund. We will not refund cash for Cash On Delivery orders.
Refunds will only be made after we have received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the respective payment gateway if applicable as per the situations given below.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by our courier agencies
- Package refused by recipient.
- Sizing issues. Please review our size guides carefully before making your purchase or you can mail us to know more details on email@example.com/ call us on our contact no.
- Products returned in a used or damaged condition.
- Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
- If the jewellery is not faulty or damaged.
If at all in any scenario, if customer still wants to return the order, then customer would be liable to dispatch the order back to us and on receipt of the same, the refund would be immediately processed.
For International Orders: As mentioned above, we don't undertake returns falling in the above mentioned points under 'No refunds will be given in the Following case.
If customer receives broken product, then the following options can be worked out-
- A) The customer has to return the product to our Indian address within 30 days from the purchase, while intimating us within 3 days from receipt of the orders, once we receive the broken product, we will initiate the refund. The courier charges needs to be borne by the customer.
- B) The customer can retain the Broken product and we shall provide The credit note (GIFT CARD) of the said amount with 6 months validity, the customer can use the credit note for the next purchase.
Refund /Gift Card is usually issued within 7 - 21 working days.
The money would be refunded through the same payment gateway selected by you. Refund /Gift card will be made/issue only after receiving the products in hand.
THE GIFT CARD will have validity of 6 months from issue date. It can be used on any of your future purchase.